What Is A Support at Home Service Agreement?
What is a Support at Home service agreement? Learn what it includes, what to check before signing and how it affects your services, costs and provider relationship.
Category Aged Care Guidance
Aged care decisions often begin before families fully understand the system, the available support pathways or the consequences of each choice.
Old Age Plan’s Aged Care Guidance category provides clear, practical information for Australian families navigating My Aged Care, assessments, Support at Home, residential aged care, provider decisions, care planning and changes in support needs.
These guides are designed to help families understand how the aged care system works, identify the questions they need to ask and recognise where important decisions may affect funding, services, independence, safety or future care arrangements.
Topics include preparing for a My Aged Care assessment, understanding referral codes and support plans, choosing or changing an aged care provider, managing Support at Home budgets and contributions, planning for residential aged care and responding when existing care is no longer enough.
Start with the guide that best matches the decision currently in front of your family. Each article explains the issue in plain language and connects to related aged care guidance where further planning may be required.
What Happens At Your First Aged Care Provider Meeting?
What happens at your first aged care provider meeting? Learn what the provider will discuss, what documents to prepare, which questions to ask and what should be agreed before services begin.
How Do You Start Approved Aged Care Services?
How do you start approved aged care services? Learn the steps after approval, including choosing a provider, using referral codes, signing a service agreement and starting Support at Home services.
What Are My Aged Care Referral Codes?
What are My Aged Care referral codes? Learn what referral codes are, where to find them, when to share them with a provider and how they help start approved aged care services.
How Do You Choose An Aged Care Provider?
How do you choose an aged care provider? Learn what to compare, which questions to ask, how service agreements work and how to select a provider that best meets your care needs.
What Is A My Aged Care Support Plan?
What is a My Aged Care support plan? Learn what a support plan includes, how it guides aged care services, when it can be reviewed and how to use it when choosing providers.
Who Conducts A My Aged Care Assessment?
Who conducts a My Aged Care assessment? Learn who the assessor is, the difference between Regional Assessment Service (RAS) and Aged Care Assessment Teams (ACAT), and what to expect during the assessment process.
Can You Have Another My Aged Care Assessment?
Can you have another My Aged Care assessment? Learn when a reassessment may be needed, what changes to report, how support plan reviews work and how to prepare if care needs have changed.
Can You Appeal A My Aged Care Assessment Decision?
Can you appeal a My Aged Care assessment decision? Learn when you can request an internal review, what information to include, review timeframes and what happens if you still disagree with the outcome.
How Long Does A My Aged Care Assessment Take?
How long does a My Aged Care assessment take? Learn how long the assessment appointment usually lasts, what affects waiting times and how long it may take before support begins.