What Is A My Aged Care Support Plan?

What is a My Aged Care support plan? Learn what a support plan includes, how it guides aged care services, when it can be reviewed and how to use it when choosing providers.

The My Aged Care category brings together practical guidance to help older Australians and their families understand and navigate the Australian Government’s aged care entry system. It explains how My Aged Care works, what happens during each stage of the process and how to prepare for important decisions before accessing government-funded aged care services.
Articles in this category cover My Aged Care registrations, eligibility, referrals, assessments, support plans, reassessments, navigating the online portal, understanding assessment outcomes and accessing available services. The category also explores common questions, practical challenges and the steps families can take to prepare before engaging with the aged care system.
Whether you’re applying for aged care support for the first time or helping a family member understand what happens next, this category provides Australian-focused information to help you navigate My Aged Care with greater clarity, confidence and informed decision-making.

What is a My Aged Care support plan? Learn what a support plan includes, how it guides aged care services, when it can be reviewed and how to use it when choosing providers.

Who conducts a My Aged Care assessment? Learn who the assessor is, the difference between Regional Assessment Service (RAS) and Aged Care Assessment Teams (ACAT), and what to expect during the assessment process.

Can you have another My Aged Care assessment? Learn when a reassessment may be needed, what changes to report, how support plan reviews work and how to prepare if care needs have changed.

Can you appeal a My Aged Care assessment decision? Learn when you can request an internal review, what information to include, review timeframes and what happens if you still disagree with the outcome.

How long does a My Aged Care assessment take? Learn how long the assessment appointment usually lasts, what affects waiting times and how long it may take before support begins.

Wondering what happens after a My Aged Care assessment? Learn about assessment outcomes, support plans, referrals, provider selection, waiting times and what to do if care needs change.

Can a family member be present during a My Aged Care assessment? Learn who can attend, the role of family support, and how to help the assessor understand the older person's real care needs.

Preparing for a My Aged Care assessment can feel overwhelming when you do not know what questions will be asked. This guide explains the common assessment questions, why they matter and how families can prepare to ensure support needs are clearly understood.

Preparing for a My Aged Care assessment is about more than gathering paperwork. This guide explains which documents to have ready, what information assessors may ask for and how families can better prepare for an accurate assessment of care and support needs.

Applying for My Aged Care is often the first formal step into Australia’s aged care system. This guide explains how to apply, who can apply on someone’s behalf and where families often get stuck.